Terms of Service

spurgeonenglish.com Effective Date: March 21, 2026

1. Introduction and Acceptance of Terms

Welcome to spurgeonenglish.com (the "Website"), operated by Spurgeon English Consulting, LLC ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our Website and all services offered through it, including but not limited to online English language instruction, tutoring, conversation practice, accent coaching, business English training, writing workshops, and related consulting services (collectively, the "Services").

By accessing or using the Website or purchasing any Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (below). If you do not agree to these Terms, you must not use the Website or purchase any Services. We reserve the right to modify these Terms at any time. Changes become effective upon posting to the Website, and your continued use constitutes acceptance of the modified Terms. We will make reasonable efforts to notify registered users of material changes via the email address associated with their account.

2. Eligibility

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use the Services independently. Individuals under 18 may use the Services only with the consent and supervision of a parent or legal guardian, who agrees to be bound by these Terms on the minor's behalf. By using the Services, you represent and warrant that you have the legal capacity to enter into a binding agreement and that all information you provide is accurate and complete.

3. Description of Services

We provide online English language consulting services, which may include one-on-one tutoring sessions, group instruction, written feedback on documents, curriculum design, pronunciation and accent coaching, and business or academic English preparation. Sessions are conducted via video conferencing platforms (such as Zoom, Google Meet, or Microsoft Teams) or other communication tools as agreed upon between the parties. The specific scope, format, frequency, and duration of Services will be outlined in a service agreement, booking confirmation, or other written communication at the time of engagement.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with reasonable notice where practicable. We do not guarantee that the Services will be uninterrupted, error-free, or available at all times.

4. User Accounts and Registration

Certain features of the Website or Services may require you to create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at info@spurgeonenglish.com if you become aware of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.

5. Fees, Payment, and Service Packages

5.1 Pricing. All fees for Services are listed on the Website or communicated in writing prior to purchase. Prices are quoted in U.S. Dollars unless otherwise stated. We reserve the right to change pricing at any time; however, price changes will not affect Services already purchased or active service packages.

5.2 Payment. Payment is due at the time of booking unless otherwise agreed in writing. We accept payment via the methods listed on the Website (e.g., credit card, PayPal, bank transfer). All payments are processed through third-party payment processors, and your use of those services is subject to their respective terms and privacy policies.

5.3 Packages and Subscriptions. If you purchase a multi-session package or subscription, you agree to the specific terms associated with that package, including any expiration dates. Unused sessions in a package expire 180 days from the date of purchase unless otherwise specified in writing. Package sessions are non-transferable to other individuals unless we agree in writing.

5.4 Taxes. You are responsible for all applicable taxes associated with your purchase of Services, except for taxes based on our net income.

5.5 Late Payments. Invoiced amounts not paid within 15 days of the due date may incur a late fee of 1.5% per month (or the maximum allowed by law, whichever is less) on the outstanding balance.

6. Cancellation, Rescheduling, and Refund Policy

6.1 Cancellation by Client. You may cancel or reschedule a scheduled session with at least 24 hours' notice prior to the session start time at no charge. Cancellations made with less than 24 hours' notice will be charged in full, and the session will be considered used. No-shows (failure to attend without notice) will be charged in full.

6.2 Cancellation by Consultant. We reserve the right to cancel or reschedule sessions due to illness, emergency, or other unavoidable circumstances. In such cases, we will provide as much advance notice as possible and offer a rescheduled session or full credit at no additional cost.

6.3 Refunds. Refund requests for individual sessions must be submitted in writing to info@spurgeonenglish.com within 7 days of the session date. Refunds for unused sessions within a package may be issued on a prorated basis at our sole discretion, minus a 10% administrative fee. No refunds will be issued for sessions that have already been delivered. Refunds are processed within 14 business days to the original method of payment.

6.4 Termination of Ongoing Engagement. Either party may terminate an ongoing service engagement with 14 days' written notice. Upon termination, you are responsible for payment of all Services rendered up to the effective date of termination.

7. Intellectual Property Rights

7.1 Our Content. All content on the Website and in the Services, including but not limited to text, graphics, logos, images, audio, video, lesson plans, worksheets, curricula, assessments, and software (collectively, "Our Content"), is the property of Spurgeon English Consulting, LLC or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

7.2 Limited License. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use Our Content solely for your personal, non-commercial educational purposes in connection with the Services. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any of Our Content without our prior written consent.

7.3 Client Materials. You retain ownership of any materials you submit to us for feedback, editing, or instruction ("Client Materials"). By submitting Client Materials, you grant us a limited, non-exclusive license to use, reproduce, and modify such materials solely for the purpose of providing the Services. We will not share Client Materials with third parties without your consent, except as required by law.

7.4 Feedback and Testimonials. Any feedback, suggestions, or testimonials you provide may be used by us for marketing and promotional purposes without additional compensation, unless you request otherwise in writing. We will not attribute testimonials to you by full name without your prior consent.

8. Confidentiality

Both parties agree to treat as confidential any proprietary or sensitive information disclosed during the course of the Services, including but not limited to business strategies, personal information, unpublished documents, and session content. This obligation of confidentiality does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed without use of the confidential information; or (d) is required to be disclosed by law or legal process.

9. Right to Refuse and Content Restrictions

Spurgeon English Consulting, LLC reserves the right to decline, discontinue, or cancel any project or engagement at any time and for any reason, at its sole discretion. In particular, we will not accept or continue work involving erotica, horror, gratuitous violence, or depictions of verbal, sexual, or physical abuse or assault. If we decline or discontinue a project, any payment for services not yet rendered will be refunded in full.

English, as with all languages, is dynamic and consists of endless variants and dialects. While we provide professional English support and editing services with care and expertise, specific outcomes cannot be guaranteed. It is not possible to anticipate all requirements, contexts, and situations in which edited or revised materials may be used. Clients are responsible for final review and approval of all deliverables.

10. Code of Conduct

You agree to conduct yourself in a professional and respectful manner during all interactions related to the Services. You shall not engage in any behavior that is abusive, harassing, discriminatory, threatening, or otherwise inappropriate. We reserve the right to immediately suspend or terminate Services to any client who violates this Code of Conduct, without refund.

11. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee any specific educational outcomes, test score improvements, language proficiency levels, career advancement, or other results from use of the Services. Your results depend on numerous factors, including your effort, consistency, prior knowledge, and individual learning capacity. We are not responsible for the reliability, availability, or performance of third-party platforms (such as Zoom, Google Meet, or payment processors) used in connection with the Services.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SPURGEON ENGLISH CONSULTING, LLC, ITS OWNER, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR SERVICES DURING THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Spurgeon English Consulting, LLC, its owner, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; or (d) any content or materials you submit through the Services.

14. Session Recording and Materials

Sessions may be recorded for quality assurance and educational purposes only with the mutual consent of both parties. Neither party may record a session without informing the other party in advance. Any recordings or session materials created during the Services are for the personal use of the client only and may not be reproduced, distributed, or published without our written consent.

15. Third-Party Links and Tools

The Website and Services may contain links to third-party websites, tools, or resources. We do not endorse and are not responsible for the content, accuracy, or practices of any third-party sites. Your use of third-party services is at your own risk and subject to the terms and conditions of those services.

16. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, war, terrorism, civil unrest, power outages, internet service disruptions, or failures of third-party platforms. The affected party will provide prompt notice and make reasonable efforts to mitigate the impact and resume performance as soon as practicable.

17. Dispute Resolution

17.1 Informal Resolution. Before initiating any formal dispute resolution proceeding, the parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services through good-faith negotiation. The aggrieved party shall send written notice of the dispute to the other party, and the parties shall have 30 days from receipt of such notice to attempt to resolve the matter informally.

17.2 Mediation. If the dispute cannot be resolved through informal negotiation within 30 days, the parties agree to submit the dispute to non-binding mediation before a mutually agreed-upon mediator in Colorado. The costs of mediation shall be shared equally.

17.3 Governing Law and Jurisdiction. These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict-of-law principles. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Colorado, and you consent to the personal jurisdiction of such courts.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with the Privacy Policy below and any service agreements or booking confirmations, constitute the entire agreement between you and Spurgeon English Consulting, LLC regarding the subject matter herein and supersede all prior or contemporaneous agreements, understandings, or representations, whether written or oral.

20. Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party to be effective.

21. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

22. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the Services, please contact us at:

Spurgeon English Consulting, LLC Email: info@spurgeonenglish.com Website: spurgeonenglish.com

Privacy Policy

spurgeonenglish.com Effective Date: March 21, 2026

1. Introduction

Spurgeon English Consulting, LLC ("we," "us," or "our") operates the website spurgeonenglish.com (the "Website") and provides online English language consulting services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website, use our Services, or otherwise interact with us. By accessing the Website or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Website or Services.

2. Information We Collect

2.1 Information You Provide Directly. We collect personal information that you voluntarily provide when you interact with us, including when you create an account, book a session, make a payment, submit materials for review, communicate with us, or respond to surveys. This may include: your name, preferred name, nationality, and native language; email address, phone number, mailing address, and time zone; username and password; payment and billing information (processed and stored by third-party payment processors — we do not store full card numbers); language proficiency level, learning goals, and educational history; documents, essays, writing samples, and audio/video recordings submitted for instruction; and emails, chat messages, session notes, and feedback forms.

2.2 Information Collected Automatically. When you visit our Website, certain information is collected automatically through cookies, log files, and similar technologies, including: IP address, browser type and version, operating system, device type, and screen resolution; pages visited, time spent on pages, click patterns, referring/exit URLs, and date and time of access; and approximate geographic location derived from IP address (we do not collect precise geolocation).

2.3 Information from Third Parties. We may receive limited information from third-party sources, including video conferencing platforms (e.g., Zoom session attendance data), payment processors (e.g., confirmation of payment), and referral sources (e.g., if another client referred you by name).

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, personalize, and improve the Services, including scheduling sessions, preparing lesson materials, tracking your progress, and delivering feedback on Client Materials.

Account Management: To create and maintain your account, authenticate your identity, and manage your preferences.

Payment Processing: To process transactions, send invoices, and manage billing. We use third-party payment processors and do not directly access or store your full payment card details.

Communication: To respond to your inquiries, send booking confirmations, session reminders, service updates, and (where you have opted in) marketing communications.

Improvement and Analytics: To analyze usage patterns, improve Website functionality, develop new service offerings, and enhance the overall user experience.

Legal Compliance and Protection: To comply with applicable laws, respond to legal process, enforce our Terms of Service, and protect our rights, property, and safety and that of our users.

4. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area ("EEA") or the United Kingdom ("UK"), we process your personal data under the following legal bases as defined by the General Data Protection Regulation ("GDPR") and UK GDPR:

Contractual Necessity: Processing necessary to perform our contract with you (e.g., delivering Services, processing payments, managing your account).

Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Services, preventing fraud, and conducting analytics, provided those interests are not overridden by your rights and freedoms.

Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw consent at any time by contacting us at info@spurgeonenglish.com or using the unsubscribe link in our emails.

Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies (such as pixels and local storage) to enhance functionality and collect usage data. We use strictly necessary cookies (essential for Website operation such as authentication and security), functional cookies (to remember your preferences like language and time zone), analytics cookies (to understand usage patterns and traffic sources, e.g., Google Analytics), and marketing cookies (to deliver relevant content across platforms, if applicable).

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies, although doing so may affect Website functionality. For users in the EEA/UK, we will obtain your consent before placing non-essential cookies on your device.

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service Providers: We share information with third-party vendors who assist us in operating the Website and delivering Services, including payment processors, video conferencing providers, email service providers, website hosting providers, and analytics services. These providers are contractually obligated to use your information only for the purposes for which it was shared and to maintain appropriate security measures.

Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or enforceable governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to detect or prevent fraud.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Website before your information is transferred and becomes subject to a different privacy policy.

With Your Consent: We may share your information in other circumstances if you provide explicit consent.

7. International Data Transfers

We are based in the United States, and your information will be transferred to, stored, and processed in the United States. If you are accessing the Website or Services from outside the United States, please be aware that data protection laws in the United States may differ from those in your country of residence. For transfers of personal data from the EEA or UK to the United States, we rely on appropriate safeguards, which may include Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner's Office, your explicit consent, or other legally recognized transfer mechanisms. You may request a copy of the applicable safeguards by contacting us at info@spurgeonenglish.com.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Account information is retained for the duration of your account plus 2 years after deletion. Session records and notes are retained for 2 years after your last session. Client Materials are returned or deleted within 90 days after the engagement ends, unless you request earlier deletion. Payment and billing records are retained for 7 years for tax and accounting compliance. Marketing consent records are retained for the duration of your consent plus 3 years. Website analytics data is retained for 26 months. When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data management practices.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit (TLS/SSL), secure password hashing, access controls limiting data access to authorized personnel, and regular review of our security practices. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.

10. Your Rights

10.1 General Rights. Regardless of your location, you have the right to request access to the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your personal information, subject to our legal retention obligations; opt out of marketing communications at any time; and withdraw consent where processing is based on consent.

10.2 EEA/UK Residents (GDPR). If you are located in the EEA or UK, you have additional rights under the GDPR, including the right to data portability, the right to restrict processing in certain circumstances, the right to object to processing based on legitimate interests, and the right to lodge a complaint with your local data protection authority.

10.3 California Residents (CCPA/CPRA). If you are a California resident, you have rights under the California Consumer Privacy Act and the California Privacy Rights Act, including the right to know what personal information we collect, use, and disclose; the right to delete your personal information; the right to opt out of the sale or sharing of personal information (we do not sell your personal information); and the right to non-discrimination for exercising your privacy rights.

10.4 Colorado Residents (CPA). If you are a Colorado resident, you have rights under the Colorado Privacy Act, including the right to access, correct, and delete your personal data; the right to data portability; and the right to opt out of targeted advertising, the sale of personal data, and certain profiling. We do not sell personal data or engage in targeted advertising. You may appeal a denial of a rights request by contacting us at info@spurgeonenglish.com.

10.5 Exercising Your Rights. To exercise any of the rights described above, please submit a request to info@spurgeonenglish.com. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law (generally 30–45 days, with extensions where permitted).

11. Children's Privacy

Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete it. For users between 13 and 18, we require parental or legal guardian consent as described in our Terms of Service. Parents or guardians may contact us at info@spurgeonenglish.com to review, modify, or request deletion of their child's information.

12. Third-Party Links and Services

Our Website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

13. Marketing Communications

With your consent, we may send you promotional emails about new services, special offers, or educational content. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, contacting us at info@spurgeonenglish.com, or adjusting your communication preferences in your account settings. Opting out of marketing communications does not affect transactional communications related to your account or active Services (e.g., booking confirmations, session reminders, payment receipts).

14. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals. There is currently no uniform standard for how websites should respond to DNT signals. At this time, we do not respond to DNT signals. We will update this Privacy Policy if a standard for responding to DNT signals is established.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this section and, where required, notify you by email or through a prominent notice on the Website. We encourage you to review this Privacy Policy periodically. Your continued use of the Website or Services after any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Spurgeon English Consulting, LLC Email: info@spurgeonenglish.com Website: spurgeonenglish.com

For EEA/UK residents, if you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with your local data protection authority.

This page was last updated on March 21, 2026.